I visited the first-ever Delta One Lounge, complete with a mini spa, terrace, and full restaurant. It’s as bougie as I expected.
The Delta One Lounge was extremely bougie, but I expect nothing less from the airline hard focused on being the US' most premium option.
Taylor Rains/Business Insider
Delta Air Lines debuted its first-ever lounge just for business-class customers.
The nearly 40,000-square-foot space features a wellness center, terrace, and full restaurant.
The new lounge should help alleviate crowds at Delta's more widely accessible SkyClub lounges.
Delta Air Lines has debuted its highly anticipated Delta One Lounge at New York's John F. Kennedy International Airport.
The nearly 40,000-square-foot lounge builds on the airline's famous SkyClubs with high-class perks like a wellness center, terrace, and full-service restaurant.
But it wasn't the first to open a dedicated business-class-only space; American Airlines and United Airlines run their respective Flagship and Polaris lounges. It also wasn't the first of the three to incorporate a separate restaurant or spa-like amenities.
Still, after previewing the space ahead of its grand opening, I think Delta's is the best of its kind thanks to a wide suite of amenities that all conveniently fit into one exclusive space.
The new Delta One Lounge differs from the airline's collection of SkyClubs with more amenities and exclusivity.
This entrance, located on the Terminal 4 departures level, can be used by arriving or connecting travelers. It has its own check-in and connects to the security-level entrance via an elevator.
The new Delta One lounges, which are expected to open in Los Angeles and Boston later this year, are more selective. According to Delta, same-day arriving or departing Delta One passengers and invite-only 360 members flying first class can visit.
Also allowed are those departing or connecting same-day on partner airlines in their respective business or first-class cabins. These include Air France, Korean Air, Latam, KLM, and Virgin Atlantic Airways. You can't get in by having the right credit card.
The perks start before security at a dedicated check-in space on the far right side of Terminal 4. It's stocked with drinks and snacks.
The Delta One Lounge has its own check-in area hidden away from the hustle and bustle of the airport.
Taylor Rains/Business Insider
A frosted-glass room will welcome eligible travelers and direct them to the check-in desks. This is Delta's second dedicated business-class check-in, the other being at Los Angeles International Airport.
There are concierge desks and bag drop stations to help travelers before they are directed to what will eventually be a private security line.
Once it opens this fall, the dedicated Delta One TSA line will be located here.
Taylor Rains/Business Insider
At Wednesday's opening, customers will use whatever security line they're eligible for at New York-JFK, like PreCheck or Delta's digital ID line.
However, come fall, Delta One lounge-goers can use a private TSA security line that leads right into the lounge. Delta has a similar setup at LAX.
To its credit, American has a fast-track security line for its premium passengers flying out of its fully renovated Terminal 8 at New York-JFK, which is co-branded with Oneworld partner British Airways.
Once past the chaos of crowds and security, customers will step into what I think is the best premium lounge among the US Big 3 airlines.
United's DC lounge was just named the best in North America by Skytrax, and I see why. But the competition has heated up with Delta's new offering.
Taylor Rains/Business Insider
I've previously visited two of American's new Flagship lounges at JFK and United's Polaris lounge at Dulles International Airport in Washington, DC.
All are beautifully done and individually have great elements — like United's sleeping pods and restaurant and American's wine-pouring table and circular Champagne bar.
However, I like that Delta combines everything into one and tops it off with a penthouse flare and bougie finish. It's simply more extravagant with a wider variety of amenities compared.
The Delta One Lounge is divided into several sections, the most glamorous being its 140-seat Brasserie restaurant.
The chefs and waiters are part of the 200-strong staff at the Delta One Lounge, Roussel said.
Taylor Rains/Business Insider
The sit-down restaurant offers a three-course meal complete with an appetizer, main course, and dessert. There's all sorts of seating, from high-top tables to booths, and charging ports are also available.
"We haven't done anything like this before in any of our SkyClubs," Claude Roussel, VP of Delta Sky Clubs and Lounge Experience, told Business Insider. "The level of food and beverage and quality is really unlike anything you'll see, we think, at any other airport lounges."
It's similar to United's dining room at Dulles, which also offers a full sit-down service made from scratch but is less extravagent.
Delta (bottom) built upon United's restaurant (top) with a better seating area. I've tried and enjoyed the food at both. Note: The menu in the bottom right is the one for media.
Taylor Rains/Business Insider
The restaurants at United and Delta's business-class lounges are separate from their respective buffet and market areas and offer on-demand dining.
Delta's dining room felt like I was in a Manhattan skyrise, complete with gold and wood finishings, unique wall and ceiling designs, an open kitchen, and a chandelier inspired by the Brooklyn Bridge.
Five small courses were served during the preview, and, as expected, everything was delicious.
My favorite course was the chicken (bottom left).
Taylor Rains/Business Insider
Delta partnered with famous New York City-based Union Square Events and Restaurant Associates, a Danny Meyer concept, for the restaurant menu.
The meal (which had five courses for the media instead of the planned three) included hamachi crudo, corn agnolotti, seared salmon, rotisserie chicken, dark chocolate souffle, and New York cheesecake.
A market and bakery complete with hot and cold food is available on the other side of the lounge for quick bites.
The market and bakery, which is served on-demand by staff members.
Taylor Rains/Business Insider
The market and bakery host everything from salmon and flatbread to avocado toast and eggplant Parmesan. Allergies and other eating restrictions can be accommodated.
It's impossible to go hungry here.
There's also a bar with cold non-alcoholic drinks on tap and a coffee bar. Bar carts are stationed throughout the lounge, too.
The coffee bar (top) and cold drink taps (bottom) had alcohol carts next to them.
Taylor Rains/Business Insider
The cold drinks on tap during the preview included things like green tea, beetroot, and flavored waters.
Staff members were available to take orders.
Complementing the restaurant and buffet is the giant bar just outside the Brasserie.
The half-circle bar sits between the Brasserie, the living room, and the terrace.
Taylor Rains/Business Insider
The half-circle bar reminds me of the equally beautiful champagne bar that is the centerpiece of American's Terminal 8 Chelsea Lounge.
Roussel said a few expensive top-shelf drinks at the Delta One Lounge, like a LOUIS XIII Cognac, will cost, but most alcohol is complimentary.
Passengers can enjoy their beverages in one of the seemingly neverending seating areas in the giant lounge.
The four pictures all represent difference seating areas around the lounge. Power ports are pretty much always within arms' reach.
Taylor Rains/Business Insider
The lounge has hundreds of seating spots available, from the bar to the restaurant to the terrace to the living room, complete with loungers, couches, and soundproof booths for private calls.
There's also a smaller dining area by the buffet, and beyond that is a section designed for business travelers. Here, customers can find portable computer monitors made by the company Espresso that connect to a laptop to provide a second screen.
I'd recommend the terrace.
The year-round terrace sets Delta's business-class lounge apart from the competition.
Taylor Rains/Business Insider
The Delta One Lounge's all-season terrace resembles the indoor-outdoor concept also present at its grandiose Los Angeles SkyClub.
"The sunroof will open, and it's fully conditioned, so you can be there in the middle of winter or on a beautiful spring day," Roussel said.
The best part of the terrace, though, in my opinion, is the view of the planes. I could sit there and just watch them come and go all day.
If you don't want to be reminded you're at an airport, lounge-goers can escape to the wellness center for one of three spa-like services.
The wellness center was between two lounge areas, connecting both sides to make a loop.
Taylor Rains/Business Insider
Delta's swanky new lounge offers a mini spa with three wellness services: shoulder and neck massage, hand and arm massage, and eye treatment. Roussel said the services would take about 15 minutes to keep travelers' time in mind.
Products from Grown Alchemist are available on a cart, like face and hand creams and toners.
Other services include 20-minute massage chairs and zero-gravity chairs, which Roussel said are good snooze options.
There were massage chairs and zero-gravity chairs lined along three walls, each located behind curtains for privacy.
Taylor Rains/Business Insider
United, by comparison, has two full sleeping pods at Dulles with beds and a door, but Roussel said Delta's JFK lounge isn't intended for transiting passengers needing a long sleep.
"We focus really on the flights going out in the afternoon, so we don't expect people wanting to come here and take three to four-hour naps," he said. "You may have a connecting passenger in the morning, but that's not the breath of our clientele."
Complementing the wellness center are eight showers — which I imagine would be welcomed after a long-haul flight.
There are touchscreen monitors around the lounge where travelers can schedule time in showers or massage chairs, as well as manage their flights.
Taylor Rains/Business Insider
In addition to separate restrooms, the Delta One Lounge sports giant shower rooms stocked with toiletries, towels, slippers, and robes. Staff members are available to help.
For example, Roussel pointed to the two-way closet where customers can place suits or jackets so employees can access them without opening the shower room door.
This allows them to press or iron their clothes while the traveler freshens up. United has the same design, as well as offers robes, heated towels, and toiletry products.
There's also a shoe shine — rounding out all of the business traveler's needs.
Business travelers can get everything they need to freshen up.
Taylor Rains/Business Insider
If you are fresh off a long-haul flight from Europe and heading for a meeting, you could shower, get your suit pressed, and have your shoes shined all in one place.
Delta said this all-inclusive experience would distinguish it as a premium airline, and Roussel described the new exclusive Delta One space as a "destination lounge."
While I'll likely never get access on my own, the Delta One Lounge will impress the airline's most premium flyers.
The bar and living room in the lounge make up just one part of the entire near 40,000-square-foot lounge.
Taylor Rains/Business Insider
Delta clearly knows what its most premium customers want, from the unique artwork lining the walls and spacious seating to the business-focused services like portable monitors and suit pressing.
"You might be here for four hours and start with a coffee, followed by lunch at the Brasserie and a massage in our wellness treatment, and finishing with a cocktail at the bar before you leave," Roussel said.
It's also a win for those with SkyClub access as Delta One passengers clear up space in the commonly overcrowded lounges.
This is the main check-in area where departing passengers who clear security via the dedicated line will enter through.
Taylor Rains/Business Insider
Delta has had a problem with its SkyClubs being overcrowded with long entry lines, prompting the airline to change who can access the lounges, including barring employees and restricting basic economy tickets.
With the opening of the new Delta One Lounge, SkyClub goers will get relief at JFK — and eventually at Los Angeles and Boston this fall.
